1. Overview
At ReloopCycle, we strive to provide the best possible service. This refund policy outlines the circumstances under which refunds may be issued for our services.
2. Free Services
Our basic platform features are free to use and do not require payment. No refunds are applicable for free services.
3. Subscription Refunds
Monthly Subscriptions: You may cancel at any time, but refunds are not provided for the current billing period. Your subscription will remain active until the end of the paid period.
Annual Subscriptions: Refunds may be provided within 14 days of purchase if no premium features have been used. After 14 days, no refunds will be issued.
4. Credit Purchases
Credits purchased on our platform are generally non-refundable. Exceptions may be made in the following circumstances:
- Technical error resulted in duplicate charges
- Credits were not delivered to your account
- Platform error prevented credit usage
Refund requests for credits must be submitted within 7 days of purchase and before credits have been used.
5. Payment Issues
If you were charged incorrectly due to a technical error, we will refund the incorrect amount within 5-10 business days. Please contact support immediately if you notice any unauthorized charges.
6. Refund Process
To request a refund:
- Contact our support team at support@reloopcycle.co.uk
- Provide your account details and transaction ID
- Explain the reason for your refund request
- Allow 5-10 business days for processing
7. Refund Method
Approved refunds will be processed to the original payment method used for the purchase. Refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider.
8. Promotional Offers
Services or credits obtained through promotional offers, discounts, or free trials are not eligible for refunds unless specifically stated in the promotion terms.
9. Right to Refuse
We reserve the right to refuse refund requests that do not meet our policy criteria or appear to be fraudulent or abusive.
10. Changes to Policy
This refund policy may be updated from time to time. Changes will be posted on this page with the updated date.
11. Contact Us
For refund requests or questions about this policy, please contact us at: refunds@reloopcycle.co.uk